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Greetings

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Reserving Seats

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Ticketing

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Information for Using Railroad Service

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Gate Information

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Platform Information

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Giving Directions for Cars

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Checking Tickets

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Using Dining Car

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Lost and Found

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Transferring Trains

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Dealing with a Customer on the Wrong Train

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Facilities for the Disabled

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Extra Situations

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VOC Handling (Apology)

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VOC Handling (Dealing with an Angry Customer)

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In Case of Fire

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In Case of a Sick Passenger

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Famous Places

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Famous Places ? Local Product

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Changed Train Time

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Introducing the Company

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Introducing Korean Culture and Custom

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Farewell Greetings

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Review

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